Easy Car Leads Refund and Dispute Policy for Digital Products
Introduction
At Easy Car Leads, we strive to provide high-quality digital products that meet your needs. We understand that sometimes circumstances change or products may not meet expectations. This policy outlines our approach to refunds and disputes related to our digital products.
Refund Policy
Eligibility for Refunds
1. **Digital Product Quality**: If the digital product you purchased is found to be defective or not functioning as advertised, you may be eligible for a refund.
2. **Time Frame**: Refund requests must be made within 14 days of purchase.
3. **Usage**: Refunds are not available if the product has been downloaded and used significantly beyond basic evaluation.
Process for Requesting a Refund
1. **Contact Support**: To request a refund, please contact our customer support team at info@easycarleads.com within the eligibility period.
2. **Provide Information**: Include your order number, purchase date, and a detailed explanation of the reason for the refund request.
3. **Assessment**: Our team will review your request and respond within 3-5 business days.
Approval and Processing
- If your refund request is approved, the refund will be processed back to the original payment method within 7-10 business days.
Dispute Policy
Disputing a Charge
If you believe a charge is incorrect or unauthorized, you can dispute the charge directly with your payment provider. However, we encourage you to first reach out to us for assistance.
How to Raise a Dispute
1. **Contact Support**: Email us at info@easycarleads.com with your order details and the nature of the dispute.
2. **Provide Evidence**: Include any relevant information or evidence that supports your dispute.
Resolution Process
- Our team will investigate your dispute and respond within 5-7 business days. We aim to resolve issues amicably and efficiently.
General Terms
- **Non-Refundable Products**: Certain products may be marked as non-refundable. These products will be specified at the time of purchase.
- **Policy Changes**: Easy Car Leads reserves the right to modify this refund and dispute policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
For any questions regarding our refund and dispute policy, please contact us at:
- **Email**: info@easycarleads.com
- **Phone**: 323.510.8228
Easy Car Leads Limitation of Liability and Release of Liability Statements
Limitation of Liability
At Easy Car Leads, our liability is limited to the maximum extent permitted by law. By purchasing and using our digital products, you acknowledge and agree to the following:
1. **No Liability for Damages**: Easy Car Leads shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our products, even if we have been advised of the possibility of such damages.
2. **Maximum Liability**: In no event shall our total liability exceed the amount paid by you for the specific product in question. This limitation applies to all claims, including but not limited to warranty claims, negligence claims, and any other legal theory.
3. **User Responsibility**: You are responsible for ensuring that the products meet your needs and requirements. Easy Car Leads does not guarantee results or outcomes from using our products.
Release of Liability
By purchasing and using Easy Car Leads’ digital products, you agree to release and hold harmless Easy Car Leads, its owners, employees, affiliates, and agents from any claims, liabilities, damages, or losses arising from or related to:
1. **Use of Products**: Your use or inability to use any of our digital products, including any claims arising from errors, omissions, or inaccuracies in the product content.
2. **Third-Party Interactions**: Any interactions or transactions with third parties that occur as a result of using our products.
3. **Personal Injury or Property Damage**: Any personal injury, property damage, or other claims that may arise from your use of our products.
Acknowledgment
By proceeding with your purchase, you acknowledge that you have read and understood these statements and agree to the terms outlined herein. You understand that these limitations and releases are a condition of your purchase and use of Easy Car Leads' digital products.
Contact Us
For any questions or clarifications regarding these statements, please reach out to us at:
- **Email**: info@easycarleads.com
- **Phone**: 323-510-8228
Thank you for choosing Easy Car Leads! We value your trust and are committed to providing quality products.